Local taxes and duties are calculated in your Shopping Bag and added to your order total. The total you pay at Checkout will therefore include all fees and taxes.

As soon as you complete your order, authorisation for the necessary payment will be requested automatically to verify the validity of the credit card and availability of funds. The card is not charged at this time: the actual payment occurs when the order is dispatched, at which point you will receive a notification email.

On Couture By Elesia, every purchase is made with maximum security thanks to the use of Trustwave and Geotrust-certified secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the “https” URL prefix and the lock symbol that appears in the browser’s address bar.

To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.

Verify that you have correctly entered the data for your selected method of payment. If you are paying with a credit card and the problem persists, we suggest contacting your Credit Card Issuer.
Need further assistance? Contact us and we will be happy to assist you.

You can check the status of your order and track its delivery by entering the Order Number in the Follow your Order page. If you are a registered user, you can find all information related to the order in your My Account. If you do not have an account you can register here to enjoy exclusive services.

If your order has not been delivered within the estimated period, we suggest that you:

• check the order status in the My Order section for registered users; or by entering the Order Number in the Follow your Order page.
• check that the address indicated for the delivery is correct.

For further assistance, contact us: we are happy to help.

We are sorry, but once an order has been confirmed, it is processed automatically and cannot be cancelled.

You can return any item purchased on Couture By Elesia within 30 days of the delivery date. Here’s how:

• Fill out the Contact Form in order to get a Return Number.
• Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
• Ship your parcel with a shipping service of your choice and at your expense to our Italian warehouse.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

For security reasons, we cannot refund a credit card that is different from the one used for the purchase..